Keep on learning to enhance your professional and personal life. Classes at WorkPlace Sonora are presented by experts in their fields and small class sizes provide lots of interaction. Click below for details on any of the classes that we have scheduled.
Reboot your Customer Connections: Why Digital Customer Service is No Longer Enough.
3 ways to improve customer engagement by turning back the clock.
In the rapid embrace of technology as a way to interface with customers, from phone trees to social media, you may be disconnecting from your customers, making it easier for competitors to steal your customers. The 3 ways, summarized, are:
- Phone-based customers service - can you add back the human touch?
- Website "live" chat boxes - the pros/cons and should you add those to your site?
- Follow up / follow through - critical systems you need to put into place to secure those five star ratings.
When: Tuesday, March 27, 2018, 11:30 am - 1:00 pm
Where: WorkPlace Sonora Conference Room
Cost: $20.00, including lunch
Presented by Claudia Newcorn, author of the Amazon best seller, Zipline to Success: Fast-Track Marketing Strategies to Accelerate Your Sales & Profits
Photo credit: ImageCreator